1. Privacy & Data Protection

We only collect personal information that helps us serve you better—such as your name, phone number, email, birthday, appointment history, and wellness preferences.

This information is:

• Stored securely and used only by our internal team

• Never shared or sold to third parties

• Used for appointment communication, promotions (if opted in), and treatment personalization

You may request to update or remove your data anytime by emailing us at hello@equanimity.today

2. Skin Analysis & Photography Consent

As part of your personalized wellness journey, we may offer:

• Skin analysis using advanced imaging tools

• Before-and-after photographs to track progress and optimize your results

These photos and scan results:

• Are stored securely and only viewed by your practitioner or medical advisor

• Are never shared without your written consent

• May be used anonymously (no face or name) for internal training or marketing only if you’ve given explicit approval

You have full control over how your images and data are used. If at any point you wish to withdraw photo consent, just let us know and we’ll honor your request immediately.

3. Text Message Consent

By providing your phone number, you agree to receive occasional appointment updates, wellness tips, or exclusive offers from Equanimity Wellness via SMS.

• Message frequency varies

• Message and data rates may apply

• You may opt out at any time by replying STOP

We respect your space—no spam, ever.

4. Email Communication Consent

When you sign up, book, or contact us, you may receive emails with helpful content or special promotions.

You can unsubscribe anytime using the link at the bottom of our emails.

5. Cancellation & No-Show Policy

We value your time and prepare each session thoughtfully just for you.

• Cancellations must be made at least 24 hours in advance

• No-shows or late cancellations may result in a $50 fee or forfeited session

This helps us serve all clients fairly and keep our schedule aligned with care and presence.

6. Package & Financing Terms

If you’ve purchased a package through a financing partner

(such as Cherry, CareCredit, Affirm, RepeatMD, or others), please note:

• All packages are non-refundable once your first service has been received

• You are responsible for your full payment plan, even if services are paused or delayed

• Changes to packages must be discussed in writing within 5 days of your first visit

We are here to guide you throughout your full transformation journey.

7. Your Rights & Our Promise

We promise to honor your privacy, your time, and your wellness goals.

If you ever have a question or concern, we encourage open communication—we are here to support you.